FAQs

Please find below frequently asked questions.

Do I need to provide my child with snacks and drinks or any other items for after school club?

Snack is provided to all children that attend the after school club and consists of a healthy and nutritious snack. Please be aware children are only offered a snack and we do not provide them with dinner. Drinking water is always available for all children throughout the session.

We cater for all dietary and allergy requirements within the setting and operate a strict no nuts policy throughout our clubs. Please contact head office for the relevant forms.

We would also advise a change of clothing for any messy activities.

How will my child get to after school club?

Club collections vary depending on the club your child attends; please see individual club pages for specific details.

What is the Early Years Foundation Stage (EYFS) and what does this mean for my child?

The Early Years Foundation Stage (EYFS) sets the standards for the learning, development and care of children from birth to 5 years old. As an Ofsted registered provider we ensure that we are meeting the expectations on this framework. All professionals work towards a set of common principles and commitments to deliver ensure quality child care is delivered to their service users.

As parents/carers you can be assured that the same statutory commitments and principles are being met that will underpin your child’s learning and development experiences within the setting.

Your child will be assigned a key worker upon joining Tree Tops Clubs if they are 5 years 10 months or under and a key worker is an allocated member of staff that will oversee your child’s care and development. You will receive weekly feedback in regards to your child’s time at Tree Tops Clubs and how they are developing within the setting.

When and how do I collect my child from after school club?

Collection locations and timings vary dependent on the club your child attends. Please look at your specific club page for further details.

Are Tree Tops after school clubs registered with Ofsted?

All Tree Tops Clubs are registered with Ofsted and we adhere to all Ofsted guidelines and regulations. These guidelines make sure we offer the best possible care and continue to develop and raise standards across all of our clubs.

What are the adult to child ratios at after school club?

The legal adult to child requirement is currently 1:30, however we always have a minimum of 2 members of staff onsite at all times. We always try to work to a 1:8 for under 8’s and 1:15 for over 8’s. Care is not affected in any respect for the older children however we find sometimes younger children may need more assistance throughout their time at Tree Tops Clubs.

Who will look after my child at after school club?

All staff members are put through enhanced Disclosure and barring checks, trained in safeguarding and wider aspects, food hygiene, behaviour management and much more. A minimum of one staff member onsite will be paediatric first aid trained.

Although there is no legal requirement to have qualified staff onsite, we try and recruit the highest quality people to ensure that we offer the best possible experience while in our care. All of our staff receives ongoing training.

Our teams offer a great mix of experience, personality and fun whilst ensuring all children are enjoying and getting the most from their time with us.

What if my child requires medication whilst at after school club?

Tree Tops Clubs are only able to administer medication prescribed by a doctor. This must have the original dispensing label with the child’s name and dosage requirements. We ask for it to be provided in a clear sealed bag labelled with your child’s name.

If you require us to administer medication, we will require you to sign a permission to administer form in order for us to be able to do so.

If your child has any other medical or allergy conditions then please ensure these are highlighted to our staff team so the appropriate forms can be completed.

If a child has an EPI pen this will only be administered by a trained member of staff and with prior consent from the parent and carer with the relevant signed forms which we will ask you to fill in at the club or please contact head office.

All EPI pens must be in date, have the doctor’s prescription label on it along with the dosage requirements. All Epi pens are to be placed in a box and to be labelled with your child’s name on it.

All medication or dietary conditions and care instructions need to be included on your booking form when made online.

My child currently attends extra-curricular activity after school can they still attend Tree Tops Clubs?

Yes they can, please see individual club pages for further session details.

How do I inform the after school club if my child is absent?

It is vital that the after school club is informed if your child will not be attending session they are booked into. You can either email or call head office before 2:00pm that day or contact your club at the earliest point possible informing them of your child’s absence. Clubs can be contacted directly by either text or telephone via their club mobile number. Please see your specific club page for details of your clubs contact number. Please also inform the school that your child will not be attending our after school club.

What is the booking deadline for after school club?

Bookings for after school club can be made by 2:30pm prior to the start of the session subject to availability at the club. Some clubs close their booking earlier in the day and you will need to contact head office to book. Please remember to press the green complete button after selecting your payment options so your booking pulls through to our register. Please be aware if you request a contract booking then you do not have a guaranteed space at our after school club until your contract is approved.

Does my child have a guaranteed ongoing space at after school club?

If your child has a regular approved contract booking at after school club then they have a permanent allocated place on a monthly rolling contract for the regular days they are booked in.

Ad hoc bookings are allocated subject to availability and no guarantees can be made as to whether ad hoc spaces will be available, however we will always try to accommodate bookings.

How much does it cost for my child to attend after school club?

Prices for after school club are dependent on the specific club our child attends. There is a 5% sibling discount on bookings. Please see your individual club’s page in regard to specific pricing details.

How do I cancel after school club sessions?

In order to cancel a regular contract or session for after school club one month’s written notice is required either by email or letter to our head office.

Ad hoc bookings for after school club are non-refundable and cannot be swapped.

How do I pay for after school club for my child?

All regular contract after school club bookings require payment one month in advance and invoices are generated from the system around the 16 of each month directly to the email you provide us with and are to be paid within 10 days.

All ad hoc after school club bookings are required to be paid upon booking, payment can be made by either one of the payment methods below.  Please note our late payment charges are £10.00 per week until the outstanding amount is paid in full.

Credit or Debit Card: We take all credit and debit cards other than American express. This can be done online after you book and you will be promoted to pay if this is your chosen method.

Bank Transfer:  You can also pay by bank transfer if this is preferable; again you will need to log on to your own personal banking and transfer this to us after you have made your booking. Please use your child’s name and club as a payment reference.

Our Bank details are as follows:

Business Name: Wild Life Day Camps Limited
Bank: Barclays Bank Plc
Sort Code: 20-61-82
Account Number: 23623807
When you make a bank transfer please can you make the reference name is your child/ren’s name so we can easily allocate the payment to your account.

 

Childcare Vouchers: If you are already signed up to a child care voucher provider through your employer, you may use this as a method of payment. Childcare vouchers can be used for either partial or full payment.  Childcare voucher identification numbers will be located on a  drop down menu when you log into your online account.

Tax-Free Childcare:  We are registered for the tax-free childcare and please visit https://www.gov.uk/tax-free-childcare for further information.  Please provide us with your unique tax reference number ending in TFC so payment can be allocated to your account.

Can I receive help with the costs of my childcare?

Childcare Vouchers– As Tree Tops Clubs are Ofsted registered you may be able to get Childcare vouchers. This allows employers to help their employees with the cost of childcare. Childcare vouchers are exempt from national insurance contribution’s (NICS) and income tax for employees up to the value of £55 per week, which can mean a saving of over £2000 a year for a couple who are both working. Please speak with your employer to see if this is something they offer or could offer for you.

We are registered with many childcare voucher providers; the list of providers will be available in your account. However, if we are not registered with a provider you use, please let us know and we will be happy to sign up with them.

You can use your childcare vouchers to pay for your childcare for all or part of your invoice.

Working Tax Credit  Nine out of ten families could save up to 80% of childcare costs through Working Tax Credit. For more information call 0845 300 3900 or visit www.payingforchildcare.org.uk.

Martin Lewis of Money Saving Expert has also produced a user friendly section on paying for childcare on his website, which includes a tax credit eligibilitycalculator http://www.moneysavingexpert.com/health/childcare-costs

You can find information on the government scheme tax-free childcare:  https://www.gov.uk/government/news/tax-free-childcare-10-things-parents-should-know

What time do I drop my child at Breakfast Club?

Breakfast clubs start and finish times vary per venue. Each club will have their own specific opening and finishing time, please see your specific club page for details.

Where do I drop my child off for breakfast club?

Location of breakfast club differs between each individual club; please see your specific club page for further details.

I expect this is not relevant for breakfast club as it is not on Casa Clubs FAQs for breakfast club. What is the Early Years Foundation Stage (EYFS) and what does this mean for my child?

The Early Years Foundation Stage (EYFS) sets the standards for the learning, development and care of children from birth to 5 years old. As an Ofsted registered provider we ensure that we are meeting the expectations on this framework. All professionals work towards a set of common principles and commitments to deliver ensure quality child care is delivered to their service users.

As Parent’s/Guardian’s you can be assured that the same statutory commitments and principles are being met that will underpin your child’s learning and development experiences within the setting.

Your child will be assigned a key worker upon joining Tree Tops Clubs if they are 5 years 10 months or under and a key worker is an allocated member of staff that will oversee your child’s care and development. You will receive weekly feedback in regards to your child’s time at Tree Tops Clubs and how they are developing within the setting.

What will my child receive for breakfast?

At breakfast club children are offered a variety of cereals as well as toast with a selection of spreads for breakfast. Fresh fruit and yoghurts are also offered to children and they will have fruit juice and water offered to them to drink.
We also cater for allergy and dietary needs within the setting and operate a strict no nuts policy across all of our settings.

Who will look after my child at after school club?

All staff members are all put through enhanced Disclosure and barring checks, trained in safeguarding and wider aspects, food hygiene, behaviour management and much more. A minimum of one staff member onsite will be paediatric first aid trained.

Although there is no legal requirement to have qualified staff onsite, we try and recruit the highest quality people to ensure that we offer the best possible experience while in our care. All of our staff receives ongoing training.

Our teams offer a great mix of experience, personality and fun whilst ensuring all children are enjoying and getting the most from their time with us.

Are Tree Tops after school clubs registered with Ofsted?

All Tree Tops Clubs are registered with Ofsted and we adhere to all Ofsted guidelines and regulations. These guidelines make sure we offer the best possible care and continue to develop and raise standards across all of our clubs.

What are the adult to child ratios at after school club?

The legal adult to child requirement is currently 1:30, however we always have a minimum of 2 members of staff onsite at all times. We always try to work to a 1:8 for under 8’s and 1:15 for over 8’s. Care is not affected in any respect for the older children however we find sometimes younger children may need more assistance throughout their time at Tree Tops Clubs.

How will my child get to their class after breakfast club?

Children being dropped to their class after breakfast club will dif-fer from each club, please your individual club’s page for specific details.

What if my child requires medication whilst at after school club?

Tree Tops Clubs are only able to administer medication prescribed by a doctor. This must have the original dispensing label with the child’s name and dosage requirements. We ask for it to be provided in a clear sealed bag labelled with your child’s name.

If you require us to administer medication, we will require you to sign a permission to administer form in order for us to be able to do so.

If your child has any other medical or allergy conditions then please ensure these are highlighted to our staff team so the appropriate forms can be completed.

If a child has an EPI pen this will only be administered by a trained member of staff and with prior consent from the parent and carer with the relevant signed forms which we will ask you to fill in at the club or please contact head office.

All EPI pens must be in date, have the doctor’s prescription label on it along with the dosage requirements. All Epi pens are to be placed in a box and to be labelled with your child’s name on it.

All medication or dietary conditions and care instructions need to be included on your booking form when made online.

How do I inform you if my child is absent from breakfast club?

Please contact us if your child is not able to attend their breakfast club session. Clubs can be contacted by either text or telephone via their club mobile number. Please see your specific club pages for details of your clubs contact number.

What is the booking deadline for breakfast club?

Bookings for breakfast club can be made up to 15 minutes prior to the start of the session subject to availability at the club. Please remember to press the green complete button after selecting your payment options so your booking pulls through to our register. Please be aware if you request a contract booking then you do not have a guaranteed space at our breakfast club until your contract is approved.

Does my child have a guaranteed ongoing space at breakfast club?

If your child has a regular approved contract booking at breakfast club then they have a permanent allocated place on a monthly rolling contract for the regular days they are booked in.

Ad hoc bookings are allocated subject to availability and no guarantees can be made as to whether ad hoc spaces will be available, however we will always try to accommodate bookings.

How much does it cost for my child to attend breakfast club?

Prices for breakfast club are dependent on the specific club our child attends.  There is a 5% sibling discount on bookings. Please see your individual club’s page in regard to specific pricing details.

How do I cancel breakfast club sessions?

In order to cancel a regular breakfast club session, one month’s written notice is required either by email or letter to our head office.

Ad hoc bookings for breakfast club are non-refundable and cannot be swapped.

How do I pay for after school club for my child?

All regular contract after school club bookings require payment one month in advance and invoices are generated from the system around the 16 of each month directly to the email you provide us with and are to be paid within 10 days.

All ad hoc after school club bookings are required to be paid upon booking, payment can be made by either one of the payment methods below.  Please note our late payment charges are £10.00 per week until the outstanding amount is paid in full.

Credit or Debit Card: We take all credit and debit cards other than American express. This can be done online after you book and you will be promoted to pay if this is your chosen method.

Bank Transfer:  You can also pay by bank transfer if this is preferable; again you will need to log on to your own personal banking and transfer this to us after you have made your booking. Please use your child’s name and club as a payment reference.

Our Bank details are as follows:

Business Name: Wild Life Day Camps Limited
Bank: Barclays Bank Plc
Sort Code: 20-61-82
Account Number: 23623807
When you make a bank transfer please can you make the reference name is your child/ren’s name so we can easily allocate the payment to your account.

 

Childcare Vouchers: If you are already signed up to a child care voucher provider through your employer, you may use this as a method of payment. Childcare vouchers can be used for either partial or full payment.  Childcare voucher identification numbers will be located on a  drop down menu when you log into your online account.

Tax-Free Childcare:  We are registered for the tax-free childcare and please visit https://www.gov.uk/tax-free-childcare for further information.  Please provide us with your unique tax reference number ending in TFC so payment can be allocated to your account.

Can I receive help with the costs of my childcare?

Childcare Vouchers– As Tree Tops Clubs are Ofsted registered you may be able to get Childcare vouchers. This allows employers to help their employees with the cost of childcare. Childcare vouchers are exempt from national insurance contribution’s (NICS) and income tax for employees up to the value of £55 per week, which can mean a saving of over £2000 a year for a couple who are both working. Please speak with your employer to see if this is something they offer or could offer for you.

We are registered with many childcare voucher providers; the list of providers will be available in your account. However, if we are not registered with a provider you use, please let us know and we will be happy to sign up with them.

You can use your childcare vouchers to pay for your childcare for all or part of your invoice.

Working Tax Credit  Nine out of ten families could save up to 80% of childcare costs through Working Tax Credit. For more information call 0845 300 3900 or visit www.payingforchildcare.org.uk.

Martin Lewis of Money Saving Expert has also produced a user friendly section on paying for childcare on his website, which includes a tax credit eligibilitycalculator http://www.moneysavingexpert.com/health/childcare-costs

You can find information on the government scheme tax-free childcare:  https://www.gov.uk/government/news/tax-free-childcare-10-things-parents-should-know

What does my child need to bring to a Holiday Club with Tree Tops clubs?

Please ensure that your child brings with them a snack for the morning and afternoon, please ensure these are labelled AM and PM Snack to avoid confusion.

Please also ensure that your child brings a packed lunch with them and a labelled water bottle. We always recommend a healthy balanced lunch with lots of healthy treats and non-fizzy drink.

Due to severe allergies onsite at our holiday clubs we ask that no nuts or nut products are packed in your child’s snack or lunch box. Unfortunately, they will be removed and disposed of onsite if we do find any packed in any lunch boxes.

Please also ensure that your child has clothing appropriate for the day with them. We would always recommend a rain coat and enclosed shoes. If it is sunny a sun hat and sun cream and again enclosed shoes. We suggest a change of clothing for any messy play or water play that your child may be involved in and we always suggest sending them in clothing you are happy for them to come home messy and dirty in.

Please ensure all clothing, lunch boxes and water bottles are labelled with your child’s name.

We do not have refrigeration facilities available at our venues so therefore as well as the healthy food mentioned above, we recommend hard cheese, crackers, bread and to pack frozen gel, ice packs or frozen juice drinks in with the lunch.

When and how do I drop off and collect?

Our clubs are open from 8.00am to 6.00pm with our standard activity day from 10.00am-4.00pm. If you have booked your session from 8.00am you can drop off between 8.00am and 10.00am and if you have booked the session to finish at 6.00pm you can pick up between 4.00pm and 6.00pm. For sessions that start at 10.00am then please arrive at this time to drop your children off. If your pick up time is 4.00pm then you must collect promptly at 4.00pm or extend your session.

Please note that our sessions close at 6.00pm promptly and we do levy late fees for late pick ups. 

Please follow our yellow and black Tree Tops clubs signs to the drop off and collection entrance. At our clubs we operate a password system and once you sign in your child(ren) you will receive a password from our staff team. If for any reason a parent or carer is unable to collect from a particular session and you wish a friend or relative to collect your child(ren), please ensure that this number is passed securely on to whoever is collecting.

Please note we will not be able to release your child unless the password is accurately quoted by the person collecting. If our staff team is unsure about the person collecting then they will give the parents/carers a call.

What if my child requires medication when at holiday club?

Tree Tops Clubs are only able to administer medication prescribed by a doctor. This must have the original dispensing label with the child’s name and dosage requirements. We ask for it to be provided in a clear sealed bag labelled with your child’s name.

If you require us to administer medication, we will require you to sign a permission to administer form in order for us to be able to do so.

If your child has any other medical or allergy conditions then please ensure these are highlighted to our staff team so the appropriate forms can be completed.

If a child has an EPI pen this will only be administered by a trained member of staff and with prior consent from the parent and carer with the relevant signed forms which we will ask you to fill in at the club or please contact head office.

All EPI pens must be in date, have the doctor’s prescription label on it along with the dosage requirements. All Epi pens are to be placed in a box and to be labelled with your child’s name on it.

All medication or dietary conditions and care instructions need to be included on your booking form when made online.

Tree Tops clubs are only able to accept and administer prescribed medication.  If your child is likely to require prescribed medication of any sort throughout the day, please inform the site manager on arrival, who will complete the necessary paperwork.  All medication should be handed to the site manager and must be in its original packaging with the prescription label.

If your child may require emergency medication (epipens, hypodermic injections etc) whilst they are with us, we do require you to complete specific paperwork prior to your child attending. Please contact Tree Tops clubs head office on 01420 525317 or email info@treetopsclubs.co.uk  so we can forward you the relevant paperwork to complete.  We ask that you scan and send this back to our head office and then bring the originals with you on the first day your child attends our club.

Please note, if your child carries an epipen, you will need to provide Tree Tops Clubs with two epipens. Tree Tops Clubs reserves the right to refuse admission if you do not supply two epipens, or if the epipens supplied are not in suitable working order (e.g. cloudy or discoloured liquid).

It is the parents responsibility to collect the epipens from the holiday club at the end of each holiday period.

What are the adult to child ratios?

At each Tree Tops clubs venue there is always a minimum of two adults on duty at all times. The legal requirement for adult:children ratios are 1:30. However, we always endeavour to work to a ratio of 1:8 for children aged four to seven years and a maximum of 1:15 for our eight year olds and over. We do not allow any care that we provide to children aged eight to 12 years, to adversely affect the care provided for children less than eight years of age.

Tell me about your staff members at your holiday club.

All staff members are all put through enhanced Disclosure and barring checks, trained in safeguarding and wider aspects, food hygiene, behaviour management and much more. A minimum of one staff member onsite will be paediatric first aid trained.

Although there is no legal requirement to have qualified staff onsite, we try and recruit the highest quality people to ensure that we offer the best possible experience while in our care. All of our staff receives ongoing training.

Our teams offers a great mix of experience, personality and fun whilst ensuring all children are enjoying activities set out and getting the most from their day with us.

Are all Tree Tops clubs registered with Ofsted?

All Tree Tops Clubs are registered with Ofsted and we adhere to all Ofsted guidelines and regulations. These guidelines make sure we offer the best possible care and continue to develop and raise standards across all of our clubs.

All Tree Tops Clubs are registered with Ofsted and we adhere to all Ofsted guidelines and regulations. These guidelines make sure we offer the best possible care and continue to develop and raise standards across all of our clubs. For more information on how Tree Tops clubs work with Ofsted, please click on https://reports.ofsted.gov.uk/

Early Years Foundation Stage (EYFS) - Parents of 4 and 5 year olds only

The Early Years Foundation Stage (EYFS) sets the standards for the learning, development and care of children from birth to 5 years old. As an Ofsted registered provider we ensure that we are meeting the expectations on this framework. All professionals work towards a set of common principles and commitments to deliver ensure quality child care is delivered to their service users.

As parents/carers you can be assured that the same statutory commitments and principles are being met that will underpin your child’s learning and development experiences within the setting.

Can my child be in the same group as a friend if they are different ages?

At Tree Tops clubs we do not specifically group the children according to age and children can be with their friends and siblings. However, for our special activities children are grouped according to the age range of the special activity. There may be some occasions where our staff team will group the children for age related activities and care will be taken to ensure that children are grouped with their friends and siblings.

What happens if I need to cancel or my child does not attend a booked session?

All holiday club bookings are to be paid for at the time of booking.

Tree Tops Clubs does not offer any cash refunds for cancellation or non-attendance of sessions.

We require in writing at least 14 days full notice of cancellation before your child’s booked session to issue a 100% credit to your account.

We require in writing at least 7 to 13 days full notice of cancellation before your child’s booked session to issue a 50% credit to your account.

If you cancel your sessions without giving us 7 full days’ notice, no credit will be issued.

A £5.00 admin fee will be applied to all cancellations.

How can we pay for holiday clubs and do Tree Tops Clubs offer any help with payments?

All bookings are to be paid at the time of booking your holiday club places; you can use the following ways to pay for your convenience.

Credit or Debit Card: We take all credit and debit cards other than American express. This can be done online after you book and you will be promoted to pay if this is your chosen method.

Bank Transfer:  You can also pay by bank transfer if this is preferable; again you will need to log on to your own personal banking and transfer this to us after you have made your booking. Please use your child’s name and club as a payment reference.

Our Bank details are as follows:

Business Name: Wild Life Day Camps Limited
Bank: Barclays Bank Plc
Sort Code: 20-61-82
Account Number: 23623807
When you make a bank transfer please can you make the reference name is your child/ren’s name so we can easily allocate the payment to your account.

 

How do I pay with childcare vouchers?

As we are Ofsted registered, we can accept all types of childcare voucher as full or part payment towards your bookings. Speak to your employer to find out which childcare voucher company they are registered with.

Most childcare voucher companies provide access through their websites to an online account for parents, and we recommend this as the easiest way to make your voucher payments to us. Please click on the link Childcare Vouchers for more information on how to pay using childcare vouchers, including a list of all the childcare voucher companies that we are registered with and our unique reference number required to make your payment directly to us. If the voucher provider that your company uses is not on our list, please contact our office info@treetopsclubs.co.uk or 01420 525317 so we can register ourselves with them.

Paying for Childcare costs

As Tree Tops Clubs are an Ofsted Registered childcare provider, if you are eligible, you may be able to subsidise the cost of childcare through the following:

Working Tax Credit – Nine out of ten families could save up to 80% of childcare costs through Working Tax Credit.  For more information call 0845 300 3900 or visit https://www.gov.uk/help-with-childcare-costs/approved-childcare. Martin Lewis of Money Saving Expert fame has also produced a very user friendly section on paying for childcare on his website, which includes a tax credit eligibility calculator http://www.moneysavingexpert.com/health/c hildcare-costs

Childcare Vouchers: Childcare Vouchers allow employers to help their employees with the cost of childcare. Childcare Vouchers are exempt from National Insurance Contributions (NICs) and Income Tax for employees up to the value of £55 per week, which can mean savings of over £2000 a year for a couple who are both working. All employers are able to run a childcare voucher scheme and employers do make considerable savings too. Tree Tops Clubs is registered with most Childcare Providers and if your require our details please contact our bookings team on info@treetopsclubs.co.uk who will provide you with the information.

Tax-Free Childcare: This is the governments childcare scheme and you can get up to £500.00 every 3 months (£2,000 a year) for each of your children to help with the costs of childcare. If you get Tax-Free Childcare, the government will pay £2 for every £8 you pay your childcare provider via an online account. Please visit the government’s website for further details: https://www.gov.uk/tax-free-childcare

Please arrange to let us have your unique tax reference number ending in TFC so we can allocate the payments to your account.

What happens if I need to cancel a booked session?

If you do need to cancel any pre-booked sessions please contact us on info@treetopsclubs.co.uk at the earliest opportunity so we can make relevant amendments to our registers.  All cancellation requests must be made through our head office only.
Tree Tops Clubs do not offer cash refunds for any booking.

If the cancellation request is received seven or fewer days before your child is due to attend you will not be entitled to any credit/refund and your sessions will be lost.

The following outlines our holiday club cancellation policy –

cancellations.

Notification 15+ days before the day of attendance – 100% Credit Note
Notification 8 to 14 days before the day of attendance  – 50% Credit Note
Notification 0 to 7 days before the day of attendance – 0% Credit Note

What is the booking deadline for holiday club sessions?

We can take holiday club bookings up until 6:00pm the working day before the childcare is required, subject to availability. Please register and book your sessions on our online booking system KidsClubHQ. All children must be registered and sessions booked and paid for prior to attending our holiday clubs.

 

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